musicshop@boosey.com
0800 731 4778 freephone for UK customers +44 (0)870 421 5453 reduced international rate number
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This section contains information on how to use the Boosey.com online shop.
The Boosey & Hawkes online shop is one of the largest internet retailers specialising in classical music and educational publications. This means that you can shop safely and securely online, without any worries about your privacy, your credit card security, or your personal information. Boosey.com customers have access to one of the largest music databases available, with over 120,000 products from all music publishers worldwide, and more products added daily. Powerful search engines guide you to the product of your choice, and the site also offers browsing tips, composer information, and guides to bestselling items. The Boosey & Hawkes "Music by Mail" mail order department is open from Monday - Friday 9.30am to 5.00pm (GMT).
To learn more about Boosey & Hawkes, click here If you have forgotten your Boosey.com Online Shop Password click here to be sent a new password - you can then change this password to a more memorable one using the "My Profile" button. You can check whether your order has been despatched by clicking the ‘Order Status’ button on the navigation bar on the right of each page. If you have any questions about the status of your order, if you would like to amend or cancel an order, or if you need more information about any products displayed on the Boosey.com online shop, you should contact the Boosey & Hawkes Customer Services Department directly on:
The Boosey & Hawkes Customer Services Department is open from Monday - Friday 9.30 am to 5.00 pm (GMT). Emails are answered within two working days. Please include your name, postcode (UK customers only), and order reference number. All credit card information is encrypted and transmitted securely using Secure Sockets Layer (SSL) technology. We do not store your credit card details on the web-site. You can change the currency in which prices are shown on the shop web site pages at any point, using the drop-down menu within the currency converter module on the right of each page, where there are presently 6 different currencies to choose from. Once you have chosen a currency, this choice will remain the default setting for all prices for the rest of your session on our site. Please note: all converted prices are approximate, and are provided for your convenience of reference only. We update our approximated conversion rates regularly to help keep this approximation as exact as possible. However, the price you will actually be charged depends on the rate used by your card company at the point of billing (when we despatch your order to you), rather than the estimated converted total at point of order. Boosey.com is not responsible for any such discrepancy between these rates. Estimated delivery times for each item are displayed on the individual product pages. For information about the status of your order, or updated delivery estimates, please contact the Boosey & Hawkes Customer Services Department UK deliveries are sent via Royal Mail, first class. Items held in stock are usually despatched the same day, with delivery within 1 - 2 working days of despatch. On request, orders can be sent via courier, for which there is an extra charge. To request courier delivery, please contact the Boosey & Hawkes Customer Services Department directly. We do not charge your credit/debit card until the items are ready to be despatched to you. Postage is charged according to order value.
North American deliveries are sent via airmail. Items held in stock are usually despatched the same day, with delivery within 10 - 14 working days of despatch. On request, orders can be sent via courier, for which there is an extra charge. To request courier delivery, please contact the Boosey & Hawkes Customer Services Department directly. We do not charge your credit/debit card until the items are ready to be despatched to you. Postage is charged according to order value.
European deliveries are sent via airmail. Items held in stock are usually despatched the same day, with delivery within 10 - 14 working days of despatch. On request, orders can be sent via courier, for which there is an extra charge. To request courier delivery, please contact the Boosey & Hawkes Customer Services Department directly. We do not charge your credit/debit card until the items are ready to be despatched to you. Postage is charged according to order value.
European deliveries are sent via airmail. Items held in stock are usually despatched the same day, with delivery within 10 - 14 working days of despatch. On request, orders can be sent via courier, for which there is an extra charge. To request courier delivery, please contact the Boosey & Hawkes Customer Services Department directly. We do not charge your credit/debit card until the items are ready to be despatched to you. Postage is charged according to order value.
Although the prices displayed reflect the latest information we have received from the suppliers of these products, all prices are subject to change by the publishers. You will be invoiced for the price applying at the date of sale, which may differ from that quoted online or in your confirmation email. All such items are returnable and refundable. This does not affect your statutory rights. We hope that you will be happy with your order from Boosey.com online shop. If
any item does not meet with your expectations, please contact the Boosey & Hawkes Customer Services
Department directly within 7 working days of delivery. UK & EU: VAT (Value-Added Tax) is charged for orders made from within the UK or the European Union at 17.5% if applicable. Printed music is exempt from VAT in the UK at present. VAT will be calculated at check-out. Rest of the World: Orders to countries outside the EU are VAT-free. Your Account Details in "My Profile" "My Profile" is where you manage your account details and mailing-list preferences. You can change
your invoice address details, your login details (e-mail address and password), and your telephone number
(which enables us to contact you if there is a problem with your order). You can also select whether or not you
wish to receive any marketing communications from us by email or post.
Click Here to view a list of the abbreviations you may encounter in the Boosey.com online shop. Competitions & Promotions: Terms and Conditions - Click Here View our competition terms and conditions. |
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musicshop@boosey.com
0800 731 4778 freephone for UK customers +44 (0)870 421 5453 reduced international rate number
